Refund policy

Returns
We really appreciate you. And we will never knowingly disappoint you. We offer FULL 30 DAY REFUND or exchange on any non-customized product you purchase from Empowear.

We simply ask that your item must be unused and in the same condition that you received it. It must also be in the original packaging.

In order to refund or exchange your product we ask that you contact us Support@Empowear.com so we can assist you.

To complete your refund or exchange, we require a receipt or proof of purchase.

There are certain situations where refunds and/or exchanges will not be permitted:

Gift cards, digital or downloadable products, some health and personal care items. Books with obvious signs of use, CD, DVD, software or video game. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

Exchanges (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund and/or exchange will be processed.

Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be returned for exchange. All sales are final on sale items.

Exchanges for Damaged Items (if applicable)
We will replace items if they are defective or damaged at our expense. If you need to exchange it for the same item, send us an email at Support@Empowear.com

Shipping
To return your product for exchange, email us at Support@Empowear.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable..

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.